At MooseLine Canada, your satisfaction is important to us. If you're not happy with your purchase, we're here to help.

Returns

Returns are accepted within 30 days of delivery. Items must be unused, unworn, in their original packaging, with tags attached, and include proof of purchase.

To request a return, contact us at mooselionepk@gmail.com. Return instructions will be provided once your request is approved.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at mooselionepk@gmail.com so we can review and resolve the issue.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Custom or personalized products
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Sale or clearance items
• Gift cards

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item and place a new order once your return has been approved.

EU 14-Day Cooling-Off Period

Customers in the European Union may cancel or return eligible orders within 14 days of receiving them, provided the items are unused, unworn, in their original condition and packaging, with tags attached and proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

Your bank or credit card provider may require additional time to process the refund. If more than 15 business days have passed since your refund was approved, please contact us.

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