At MooseLine Canada, we work hard to make sure your order reaches you safely and on time. Please review the information below regarding our shipping and delivery process.

Order Processing

Orders are processed after payment has been successfully confirmed. Most orders are prepared and dispatched within 1–3 business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping and Delivery Times

Once your order has been dispatched, delivery times may vary depending on your location and the shipping method selected at checkout.

• Canada: Approximately 3–7 business days
• United States: Approximately 5–10 business days
• International: Approximately 7–15 business days

Please note that these delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our control.

Shipping Charges

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

If tracking is available for your shipment, you will receive tracking information once your order has been dispatched.

Please allow some time for the tracking information to become active after your order has been shipped.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Shipping Delays

While we aim to meet the estimated delivery times, delays may occur due to weather conditions, carrier disruptions, customs processing, holidays, natural events, or other circumstances beyond our reasonable control.

MooseLine Canada is not responsible for delays caused by third-party shipping carriers or customs authorities.

Lost, Damaged, or Missing Packages

If your package arrives damaged, is marked as delivered but cannot be located, or appears to be lost during transit, please contact us at mooselionepk@gmail.com.

We may work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Customs and Duties

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If you have not received your order within the expected delivery timeframe, please contact us so we can help investigate the shipment.

Please provide your order number and any relevant tracking information when contacting us.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, or applicable requirements. Any updates will be posted on this page.

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